Shipping

We are so excited to get your order to you! Please review the information below to learn more about our shipping policies, timelines, and options.

Shipping Timelines & Processing

During high-volume periods such as launches or holidays, processing times may be longer. You will receive a shipping confirmation email with a tracking number once your order has shipped.

We are not responsible for any delays in shipping once the package is in the possession of the carrier. Shipping times are estimates and are not guaranteed.

Shipping Methods & Costs

We offer a variety of shipping options to meet your needs. The available methods and associated costs will be calculated and displayed at checkout based on your location and the size of your order.
Expedited shipping options are available for faster delivery.

Shipping Destinations

We currently ship to all 50 U.S. states and to international customers. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website.

Changing Your Shipping Address

Please review your shipping address carefully before completing your purchase. We are unable to modify the shipping address once an order has been placed and is processing, as orders are quickly prepared for shipment.

Undeliverable Packages

If a package is returned to us as undeliverable (due to an incorrect address, failure to pick up from the carrier location, etc.), we will contact you. A new shipping fee will be required to resend the package to the correct address.

Damaged or Lost Packages

If your package appears damaged upon delivery, please note the damage with the carrier at the time of delivery. If your tracking information indicates that your package was delivered but you have not received it, please first check with your household members and neighbors, and look around all possible delivery locations (porch, garage, etc.).

For any issues with damaged or lost packages, please contact our customer support team for assistance.

Returns & Exchanges

For information on our return and exchange policies, please visit our Returns & Exchanges page on our website.

For any other shipping-related questions, please visit our Help Center at bamboosleepbag.com.